Privacy Policy

Information We Collect

• Account and Order Information: name, email address, billing and shipping addresses, phone number, and order history.
• Payment Information: payment method details are processed securely by our payment processors and are not stored on our servers.
• Device and Usage Data: IP address, browser type, device identifiers, pages visited, and interactions collected via cookies and similar technologies.
• Communications: your messages, product reviews, survey responses, and support inquiries.

How We Use Your Information

• Process, fulfill, and manage orders and payments.
• Provide, maintain, and improve our website, products, and services.
• Communicate with you about orders, updates, and marketing (with consent).
• Personalize your experience and present relevant content and offers.
• Detect, prevent, and address fraud, security, or technical issues.
• Comply with legal obligations and enforce our terms and policies.

Cookies and Tracking

We use cookies, web beacons, and similar technologies to operate and analyze our site, remember your preferences, and measure marketing performance. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our business (e.g., payment processors, shipping carriers, analytics providers, and marketing tools). These parties are authorized to use your information only as necessary to provide services to us.

We may also disclose information to comply with legal obligations, respond to lawful requests, protect rights and safety, or in connection with a merger, acquisition, or sale of assets.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (for example, tax, accounting, or legal requirements).

Returns and Refunds

All sales are final. We do not accept returns and we do not offer refunds. Please review your order carefully before completing your purchase.

This policy does not affect any non-waivable rights you may have under applicable law. If you believe you received an incorrect or defective item, please contact us promptly so we can review the issue.

Your Rights and Choices

• Access, correct, or delete your personal information, subject to law.
• Opt out of marketing emails by using the unsubscribe link in our emails.
• Control cookies via your browser settings. Some jurisdictions may grant additional rights. If applicable, you can exercise rights by contacting us.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

International Users

If you access our services from outside your country, you understand that your information may be processed in countries that may have different data protection laws than your jurisdiction.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date on this page. Your continued use of our services after changes become effective means you accept the revised policy.

Contact Us

For questions about this Privacy Policy or your personal information, contact us at info@smartkitchen.store or by phone at +91 96332 11248.